International Manufacturers Group LLC  is a United States Company.   IMG offers product warranties in writing that are equal to or exceed product equivalents. All warranty is to the original owner. Products designed for residential use are hereby described as being for use in single family dwellings, all warranty  terms are only applicable to the original purchaser owner.  Such warranties are only applicable upon actual registration of both original written dated  installation  documents and receipts registered by the owner and the plumbing  contractor.  Unless performance and certification has  been permited and specified,  products labeled as residential products are not  for commercial use.  (Commercial use: as described by each local statute, institutional, hospitality, mobile home, marine vessel, motor vehicle.)  Custom manufactured products are guaranteed to perform as stated in a mutually agreed warranty program.  All standard metal  finishes on any fixture sold by or registered as a brand name by IMG LLC or any  trademark registered by IMG LLC shall have a one year guarrantee to be free from defect.  Any product deemed to be defective shall be replaced, credited or repaired at the decision of IMG LLC.  IMG may reserve the right to require submittal  for  the testing of any defective  product prior to providing a  refund to the original owner.  Defective products shall be replaced with the same model  type  or refurbished as required by IMG LLC.  All  IMG LLC brand products labeled as certified products ANSI, IAPMO, cUPC,UPC ,CSA, U.L,  E.T.L  products shall be guaranteed to be as such.  Custom specified furniture, metal work or stone products shall be guaranteed on an individual and conditional warranty as per contract basis or IMG LLC provided warranty document.  Shipping damage, damage in shipping nor delivery performance compensation  is offered on a per item shipping  contract basis.  Published and recognized  IMG LLC provides products that, meet and exceed all U.S and European Union industry standards for health and safety.  IMG LLC does not offer nor imply in essence, compensation for replacement process , installation labor for repair.  The labor cost liability is held by the purchaser of the product.  In order to receive any compensatory adjustment, refund, or replacement , all IMG LLC Plumbing fixture products must be installed by a licensed plumbing contractor.  IMG LLC does not provide  replacement nor  offer a warranty in actual or monetary remedy for damages of a municipal nature, nor catastrophic event, excessive or low pressure, substandard adverse particulate  or corrosive quality  water, or poor electrical or gas service.  IMG LLC does not offer transfer of such compensation or remedy to any municipality or insurance organization unless stated in writting by IMG LLC prior to purchase of any product or appliance.  It is  recommended that a plumbing contractor experienced with designer fixtures, and custom commercial pipe fittings installs fine finish materials. Check with your local trade organizations to find a reputable mechanic. All claims for defective product shall not be honored without written  proof of a certified licensed installer. A receipt for  installation and proof of origial receipt must be furnished. Product specifications are provided with all IMG LLC products. Product Information is  available upon request. Manuals or installation instructions that are damaged or missing at the time of purchase may be found online in electronic jpeg or pdf  format.  IMG provides product specifications online in printable pdf form.  If it can not be found, please contact IMG  Installation and Technical Dept.  Specs@IMGShowcase.com